Ein Mann packt Produkte der Marke ARTZT vitality in einen Karton.

Returns

Q: How long does it take for my return to be processed?

Return about that Returns portal : Up to 7 days Return about that Form for registering returns : Up to 14 days Manual returns via our customer service: Up to 30 days

Your satisfaction is important to us. That's why you can send almost all unused items back to us free of charge via our shipping partner DHL within 30 days of receipt. Use our returns portal and easily create your own returns label.

As soon as we have received your return, you will receive a confirmation by email. After checking the return, the corresponding amount (excluding shipping costs) will be refunded according to the payment method you chose. Processing and refunds may take up to 7 days. You can find more information in our Right of withdrawal.

Please make sure that all returned items are in the original state and must be returned to us in the original packaging. If you still have the delivery note that came with your package, you can send it back to us.

Returns from abroad You can also register in our returns portal. We do not provide you with a return label for returns. Please note that you must bear the direct costs of returning the item.

Zum Retourenportal

Ein Karton wird mit ARTZT-Paketband zugeklebt.

Of course you can also Specialist dealer use our returns service. If you would like to return something that you did not order directly from our online shop, you can use the return registration form.

Zum Retourenformular

We want to ensure that every person can do something for their health. We therefore ask that you only send items back to us in their original condition and packaging. This means we can resell returned goods at reasonable prices and do not have to dispose of them.

Please do not return items to us without notice. We cannot process unannounced returns.

Please note that Hygiene and consumables are excluded from exchange and complaints.

Retoure FAQ

I cannot register my return. What can I do?

Don't worry, we'll help you. If you don't send your return through us Returns portal still about that Registration form for returns To register, please contact our customer service at: support@artzt.eu. Please note that processing time can take up to 30 days.

If you would like to return a purchased item within 14 days of ordering, you can do so without giving any reason Right of withdrawal make use. Please fill this out Sample cancellation form completely out.

Please do not return items to us without notice. We cannot process unannounced returns.

Why can't I select all products when returning via the returns portal?

Please note that hygiene and consumable items cannot be exchanged. These include, for example, Ice Power brand products, breathing trainers and tapes.

Unfortunately, these products cannot be returned and are automatically hidden in the returns portal when the label is created.

I am a specialist retailer and did not order from your online shop. How can I return orders?

As a specialist dealer you can use our Registration form for returns use. Please note that processing time can take up to 14 days.

How long does it take for my return to be processed?

Return about that Returns portal: Up to 7 days

Return about that Form for registering returns: Up to 14 days

Manual returns via our customer service: Up to 30 days

Returns

Retoure FAQ

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