Refund policy

Cancellation policy for consumers for contracts for the supply of goods

Consumers, i.e. any natural person who enters into a legal transaction for purposes which can predominantly be attributed neither to his commercial nor to his independent professional activity, whose contractual declaration is directed towards a contract for the supply of goods, have a statutory right of withdrawal in accordance with the following provisions.

Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason

The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

You have the right to withdraw from the contract within 14 days without giving any reason.

To exercise your right of withdrawal, you must inform us (Ludwig Artzt GmbH Produkte für Sport und Gesundheit, Schiesheck 5, 65599 Dornburg, Tel. +49 6436 944930, Fax: +49 6436 9449333, E-Mail: info@artzt.eu) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You can use the attached model withdrawal form which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of cancellation

If you cancel this contract, we must refund all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days of the day on which we receive notification of your cancellation of this contract. For this repayment we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the 14-day period. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods which is not necessary for the inspection of the quality, characteristics and functioning of the goods.

End of the cancellation policy