Shipping policy

General information

• There is no minimum order value
• Your order will be shipped with our shipping partners DHL or DPD.
• Articles with a maximum packing size of 35.3 x 25 x 5 cm and a maximum weight of 1 kg will be shipped individually and exclusively throughout Germany by DHL Warenpost.
• Deliveries can only be made to packing stations within Germany. Only parcels carried by DHL can be received at Packstations. The minimum size of a parcel is 15 x 11 x 1 cm, the maximum size is 60 x 35 x 35 cm.
• You have the option to specify a shipping address that differs from the billing address during the ordering process.
• Orders will not be processed on regional and national holidays.
• As soon as your package leaves our warehouse, you will receive a shipping confirmation by e-mail.
• If the DHL parcel could not be delivered to you or a neighbour, you will receive a notification card with which you can collect the parcel from the specified branch within seven working days on presentation of your ID or request a repeat delivery attempt. If the DHL parcel was not collected by you within the storage period or if it could not be handed in during the repeated delivery attempt, it is considered undeliverable and will be returned to us.
• On the day before delivery you will receive a notification from DPD either by e-mail or SMS that a parcel is on its way to you. If the delivery is inconvenient, you have the following options: Issue a hold-key, delivery to a neighbour, delivery to a DPD parcel shop, postponement of the delivery by up to 7 working days. On the day of delivery you will receive another message with the estimated delivery time window. If the delivery is inconvenient, you can still redirect the parcel. If DPD does not hear from you and you are not at home on the day of delivery, the parcel will go directly to a parcel shop where it will be stored for 7 days for collection. An ID document is required for collection.

Shipping costs

Germany

DHL Paket: 4,95 € | free shipping from 49,00 €
DHL Warenpost: 2,95 € | free shipping from 49,00 €
DPD Classic: 4,95 € | free shipping from 49,00 €

European Union

DHL Paket International: 9,95 €
DHL Warenpost International: 5,95 €

Delivery times

Germany

DHL Parcel: 2 - 4 working days
DPD Classic: 2 - 4  working days

European Union

DHL Paket International: 2 - 8 working days
DHL Warenpost International: 2 - 8 working days

If you order from us today, we will send your parcel on its way the next working day (Mon. - Fri.) via DHL or DPD - free of shipping costs in Germany for orders over €49.00

Shipment status

Your shipping confirmation contains a shipment number / parcel number with which you can track the status of your order online. To do this, click on the appropriate link within the shipping confirmation or click directly on:

Sendungsverfolgung DHL Paket
Sendungsverfolgung DPD Classic

Customers registered in our online shop can also view the status of their order via their user account.