How do I receive a gift voucher after purchase?
After purchasing a gift voucher, you will automatically receive an email to the address you provided after receipt of payment. Click here on “View Gift Voucher”. You will then be taken to the online shop, where you can copy the code shown and redeem it on the products of your choice. Your remaining credit will also be displayed here.
Please note that express checkout is not available for gift vouchers.
Bitte beachte, dass Geschenkgutscheine von sämtlichen Rabatten ausgeschlossen sind.
Can I print purchased gift vouchers?
Gift vouchers are purely digital products. Unfortunately, we are currently unable to offer printed gift cards or PDF templates for printing.
Can I send a purchased gift voucher to someone else?
When you purchase a gift voucher, you can make a loved one happy if you wish. That's how it works:
- Before you click "Add to Cart", check the box "I would like to send this as a gift" directly above it.
- Here you can now enter a desired email address and, optionally, a name, a shipping date (e.g. the recipient's birthday) and a greeting message.
- Then order the gift voucher by clicking on “Add to Cart”.
- After your purchase, you will receive an order confirmation and another email with all the information you provided as well as the voucher code of the gift voucher you purchased.
Can gift vouchers expire?
Vouchers are generally valid for three years. The three years are calculated from the end of the year in which the voucher was issued.
Can gift vouchers be redeemed for cash?
Unfortunately, it is not possible to redeem a purchased gift voucher for cash.
Ordering, shipping and more
When will I receive my order?
Your order will usually arrive within 1-3 business days of receipt. You will receive a shipping confirmation from us via email.
How much are the delivery charges?
Within Germany, you pay a flat shipping fee of €4.95. Orders over €49 are delivered free of charge within Germany.
For shipping costs to other countries, please visit our Shipping page for all the information you need.
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