Onlineshop FAQ

You can store your personal information in your Customer account change. You can find this under the symbol with the little man at the top right. There you will initially only see your most recent orders. If you click on your initials again at the top right, you can change your name and address under "Profile".

Since your customer account is linked to your email address, you unfortunately cannot change your email address subsequently. If you want to change your email address, you must create a new customer account with the new address.

Your customer account is not protected by a normal password, but by a 2-factor email authentication. When you enter your email address to log in to your customer account, you will receive an email with a 6-digit code. All you have to do is enter this code in the field provided and you are logged in.

Your customer account can be deleted at any time. Please write an email to our customer support at support@artzt.eu and ask for your artzt.eu customer account to be deleted.

Please understand that we will not delete personal data if you have placed an order in the last 6 months (180 days) in the event of a chargeback. If a request for deletion is submitted within this period, the request will be given a pending status until the required time has elapsed. Once the period has expired, your data will be automatically deleted.

If you order from us today, we will send your package on its way the next working day (Monday to Friday) via DHL or UPS. Depending on where you live, different delivery times apply:

Germany

DHL package: 2-4 working days
UPS Standard: 2-4 business days

European Union

DHL Parcel International: 2-4 working days
DHL Warenpost International: 2-8 working days

Depending on where you live and the order value, different shipping costs apply:

Germany

DHL package: €4.95 | free shipping from €49.00
DHL Warenpost: €2.95 | free shipping from €49.00

UPS Standard: €4.95 | free shipping from €49.00

European Union

DHL International Package: €9.95
DHL Warenpost International: €5.95

Your shipping confirmation contains a tracking number/parcel number that you can use to track the status of your order online. To do this, click on the corresponding link within the shipping confirmation or directly on:

Tracking DHL parcel

Tracking UPS standard

You can change the delivery and billing addresses you have stored in your customer account at any time.

Please understand that your delivery address cannot be subsequently edited if your order has already been processed.

We currently offer the following payment methods in our online shop: PayPal, Google Pay, Apple Pay, Klarna, Sofortüberweisung, Union Pay, VISA, Maestro Card,
MasterCard

All items in our online shop can be returned within 100 days of receipt
can be returned free of charge via DHL, but only in the original condition without
Signs of wear.

Please note that we can only refund the purchase price at the time of ordering in the online shop. If the package could not be delivered by the shipping service provider, you will also be reimbursed for the shipping costs incurred.

You can find further information on the pageReturns.

You can return items from our online shop free of charge via our shipping partner DHL within 100 days of receipt. Please make sure that the items must be in their original condition and must not show any signs of wear.

This is how it works:

• Fill out the enclosed return form and enclose it with the return shipment.
• Use the included return label for easy and free returns. Stick it on your package.
• Drop off the package at the nearest DHL branch, packing station or parcel box. Find a collection point near you at www.dhl.de.
• Be sure to keep the original package delivery receipt for possible investigations.

You can reach our customer service using the following contact options:

Phone: +49 6436 944 93 0 (also via Whatsapp)
Email: support@artzt.eu

Or send us a message about this contact form.

You can reach our customer service Monday - Thursday 8:00 a.m. - 5:00 p.m. and Friday 8:00 a.m. - 2:00 p.m.

You can find all information about the ARTZT partner program on the Become a page ARTZT Affiliate.

First, check whether you have entered your email correctly.
Be careful not to have spaces before or after your input, especially
when the data has been copied. Enter them manually.

Carry out the ordering process again by placing the desired items in the shopping cart and then proceed to checkout. A correctly completed order will be confirmed by email.

You can redeem voucher codes in the “Discount code or gift voucher” field by clicking on “Checkout”. Here you will find the list of your products in the shopping cart on the right. Below this is the field mentioned above.

Please pay attention to the correct spelling when entering the voucher code. There should also be no spaces before or after the code. These often arise when the code is not entered by hand but copied.

An accepted voucher code will be shown to you before completing your order together with the items you have placed in your shopping cart. Please review this list and then complete your order. A voucher code can no longer be taken into account subsequently.

Cookies are small text files that are automatically stored on your device. Some of the cookies we use are stored after
At the end of the browser session, i.e. after closing your browser
deleted (so-called session cookies).

Other cookies remain on your device and enable us to recognize your browser on your next visit (so-called permanent cookies).

You can find out how long the data is stored in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general.

Each browser manages cookie settings differently. You can find out how to change your cookie settings in the help menu of your browser.

People and their environment have become an integral part of our actions. We now produce a large part of the electricity required in the company ourselves, thanks to a photovoltaic system on the roof of the company building.

Lots of fitness equipment from our own brands ARTZT vitality, ARTZT Neuro, ARTZT thepro and ARTZT Vintage Series are manufactured in Germany and Europe. When it comes to raw materials and products that we source outside of Europe, we pay attention to fair working conditions on site and transport that is as sustainable as possible.

You can find out more about this on the pagePeople & Environment.

We attach great importance to the use of materials that are harmless to health and pay attention to sustainability and environmental protection from production to shipping.

Many of our own brands of fitness equipment are made from renewable raw materials and, where possible, manufactured in local companies or within the EU.

Many products from our own brand ARTZT vitality are made from wood or cork. The wood comes from local forestry companies. The cork is harvested under fair working conditions in Portugal.

You can find all the information about this in our official ARTZT vitality brand shop.

The leather products from the ARTZT Vintage Series are finished by hand at the WfB Rhein-Main in Rüsselsheim, which guarantees sustainable raw materials and short delivery routes.

You can find all information about this in our official brand shop ARTZT Vintage Series.

As a specialist retail company, we not only offer you fitness equipment from our own production, but also bestsellers from world-famous brands such as TheraBand, BOSU, Theragun and BLACKROLL. The latex of the TheraBands comes from Malaysia. BOSU still produces in the USA. Theragun massagers are manufactured in China. BLACKROLL has always produced its fascia rollers entirely in Germany.

Many of the fitness equipment you find here are still produced in the Far East. However, we work tirelessly on our own brands ARTZT vitality, ARTZT neuro, ARTZT thepro and ARTZT Vintage Series to relocate final production to Europe and Germany.

Many of our fitness devices are already produced in Lebenshilfe workshops and in our in-house carpentry shop.

You can find out more about this on the page People & Environment.